Terms & Conditions

ATTENTION:

As you review our Terms & Conditions, please pay attention to the differences between our "Event Catering Menu Orders & Deliveries" and our "A La Carte Menu Orders & Deliveries". Our policies may vary based on the menu type! Please contact us with any questions you may have.

​

PAYMENT POLICIES:

 

EVENT CATERING MENU ORDERS & DELIVERIES:

A 50% deposit is required to secure all Event Catering orders and deliveries. The deposit paid will be deducted from the final event catering bill. The deposit is NON-REFUNDABLE. No date shall be held, or catering services confirmed until Porter Smokehouse BBQ has received the required deposit from the customer. For all Event Catering orders & deliveries, full payment of any remaining balance must be received by Porter Smokehouse BBQ no later than TEN (10) DAYS PRIOR TO YOUR EVENT. Failure to pay the remaining balance, in full and on time will result in your order being cancelled and forfeiture of all moneys paid. NO REFUNDS WILL BE GIVEN due to failure to pay the remaining balance or paying the remaining balance late. Final payment must be made via credit card or corporate check. All corporate checks must be received TEN (10) day prior to the Event Catering date and corporate checks shall be made payable to Porter Smokehouse BBQ. A $50.00 fee will be charged on all returned checks. All quotes will include taxes and any other fees or charges related to your order.

 

A LA CART MENU ORDERS & DELIVERIES:

ALL A LA CART MENU orders and deliveries must be paid in full upon ordering. No order shall be delivered without payment in full upon initial ordering. All quotes will include taxes and any other fees or charges related to your order. 
 

ORDER CHANGES:
 

EVENT CATERING MENU ORDERS & DELIVERIES:

Changes must be completed TEN (10) DAYS PRIOR TO YOUR EVENT CATERING DATE. Please do not email, text or leave voicemail messages concerning order changes. You must speak directly to one of our catering staff. Emails, text or voicemails will not be recognized or accepted as a valid change. Your changes are not confirmed until Porter Smokehouse BBQ has contacted you by email to confirm your change. Every Porter Smokehouse BBQ Event Catering order is prepared to order, and we have no way to re-use your food once your order has been placed. YOU WILL BE RESPONSIBLE FOR THE FULL AMOUNT DUE FOR ALL ORDERS AND NO REFUNDS WILL BE GIVEN.

​

A LA CART MENU ORDERS & DELIVERIES:

CHANGES MUST BE COMPLETED TEN (10) DAYS PRIOR TO YOUR ORDER DELIVERY DATE. Please do not email, text or leave voicemail messages concerning order changes. You must speak directly to one of our catering staff. Emails, text or voicemails will not be recognized or accepted as a valid change. Your changes are not confirmed until Porter Smokehouse BBQ has contacted you by email to confirm your change. Every Porter Smokehouse BBQ A La Carte order is prepared to order, and we have no way to re-use your food once your order has been placed. YOU WILL BE RESPONSIBLE FOR THE FULL AMOUNT DUE FOR ALL ORDERS AND NO REFUNDS WILL BE GIVEN.

​

CANCELLATIONS:
 

EVENT CATERING MENU ORDERS & DELIVERIES:

Cancellations must be completed TEN (10) DAYS PRIOR TO YOUR EVENT CATERING DATE. Please do not email, text or leave voicemail messages concerning order cancellations. You must speak directly to one of our catering staff. Emails, text or voicemails will not be recognized or accepted as a valid cancelation. Your cancelation are not confirmed until Porter Smokehouse BBQ has contacted you by email to confirm your cancellation. Every Porter Smokehouse BBQ Catering Event order is prepared to order, and we have no way to re-use your food once your order has been placed. YOU WILL BE RESPONSIBLE FOR THE FULL AMOUNT DUE FOR ALL ORDERS AND NO REFUNDS WILL BE GIVEN.

​

A LA CART MENU ORDERS & DELIVERIES:

CANCELLATIONS MUST BE COMPLETED TEN (10) DAYS PRIOR TO YOUR ORDER DELIVERY DATE. Please do not email, text or leave voicemail messages concerning order cancellations. You must speak directly to one of our catering staff. Emails, text or voicemails will not be recognized or accepted as a valid cancellation. Your cancellation is not confirmed until Porter Smokehouse BBQ has contacted you by email to confirm your cancellation. Every Porter Smokehouse BBQ A La Carte order is prepared to order, and we have no way to re-use your food once your order has been placed. YOU WILL BE RESPONSIBLE FOR THE FULL AMOUNT DUE FOR ALL ORDERS AND NO REFUNDS WILL BE GIVEN.

​

FEES:

The Supply Fee of 3% helps cover the costs associated with completing your order. These are typically non-food related items such as aluminum pans & foil, plastic containers, delivery bags, cleaning products and cooking wood. All these extra items can really add up as an expense for the business so we recoup a small portion of the costs under the umbrella of a supply fee. Thank you for your support and understanding.

​

A Merchant Service Processing Fee is a charge you pay whenever a customer uses a credit card or debit card to make a purchase from a business. These fees are part of the cost of payment processing services. Our service provider charges us 3% which is the same cost we pass onto our customers. We do not profit from this fee; it is used to pay the service provider to perform the financial transaction. Thank you for your support and understanding.

​

GRATUITIES:
Porter Smokehouse BBQ and our dedicated staff strive to provide you the very best catering service at all times. It is our belief that gratuities are not given but earned which is why we do not automatically include gratuity charges in our catering proposals. You may add a gratuity upon payment of your remaining balance or on the date of your event if you choose. Porter Smokehouse BBQ thanks you in advance for your gratuity.
 

EVENT CATERING FINAL HEADCOUNT INFORMATION:
A final headcount for your Event Catering order is due to Porter Smokehouse BBQ no later than TEN (10) DAYS PRIOR TO THE EVENT CATERING DATE. Porter Smokehouse BBQ will do our best to accommodate last minute increases in headcount but cannot guarantee food quantities for additional guests. A DECREASE IN HEADCOUNT IS NOT PERMITTED AFTER PLACING YOUR INITIAL ORDER. Porter Smokehouse BBQ guarantees that your initial “guest headcount” will be served. It is not our responsibility if you underestimate your guest "headcount”. We suggest if you know that your guests are heavy consumers, you adjust your count accordingly. Please also be sure to include any other vendors (DJ, event coordinator, etc.) in your headcount if they will be eating as well.

 

FOOD ALLERGIES (NUT/DAIRY/GLUTEN/OTHER FOOD ALLERGY/SPECIAL DIET):
Please bring any allergy concerns to Porter Smokehouse BBQ’s attention prior to placing your order. Porter Smokehouse BBQ cannot guarantee full omission of any ingredients we use in our kitchen. Our kitchen is an open plan type cooking area and allergens such as nuts and gluten are present so there is always a possibility of cross contamination even when taking every possible precaution. Porter Smokehouse BBQ will not assume any liability for adverse reactions to foods consumed, or items an individual may come into contact with, at any event catered by Porter Smokehouse BBQ. Our staff, chefs and pitmasters are not trained on dietary allergies or intolerance. If you or any of your guests have a severe allergy, we cannot be expected to provide accurate information or recommendations. Porter Smokehouse BBQ is not responsible for illness or injuries occurring from serving food to the customer’s guests that have food allergies.
 

FIELD SERVICE AREAS/CATERING VEHICLES:
Porter Smokehouse BBQ may at certain times and for large events need to store food in Porter Smokehouse BBQ catering vehicles, kitchen areas, under tables, food prep tents or designated food prep areas. Food or food items stored in catering vehicles or related large food displays, are not the property of the client. Clients are not allowed to go through catering vehicles, catering storage areas or kitchens that have been identified as being used by Porter Smokehouse BBQ for food prep or food storage areas.

BREAKAGE/LOSS/LIABILITY:

Client assumes full responsibility for any damage or loss of any equipment, including but not limited to pop up tents, food service tents, tables, linens, table décor, backdrops, lighting, chairs, glassware, plates, flatware, cloth napkins, chafing dishes, chafing dish lids, catering bowls, serving utensils, tongs, knives, spoons and cutting boards. Any lost, stolen or damaged equipment will be charged to the client at replacement cost. All equipment should be present and ready for pick up by Porter Smokehouse BBQ after the event or at the agreed upon pick up time and location after the event. If Porter Smokehouse BBQ is not on site for your event, you are responsible for the safety of all food setup and serving related items left in your care by Porter Smokehouse BBQ. Porter Smokehouse BBQ does not accept responsibility due to negligence by the client or any attendees of the client’s event that causes any damage as a result.
 

GENERAL POLICIES:
Porter Smokehouse BBQ will not be responsible for circumstances beyond our control including but not limited to weather, traffic, accidents, road closures, construction, vehicle break downs, detours due to road construction, law enforcement activity, equipment malfunctions, health issues or acts of God or nature. Porter Smokehouse BBQ will do our best to remedy all unforeseen circumstances beyond our control.

Detailed directions to the serving site including instructions on where you would like Porter Smokehouse BBQ to park or set up and serve from (does not apply if on site visit by Porter Smokehouse BBQ has been arranged) as well as any location or access changes must be
communicated to Porter Smokehouse BBQ as soon as the client is made aware of them. Porter Smokehouse BBQ requests if we are cooking onsite, that close proximity to the serving site be provided. Porter Smokehouse BBQ must be able to park the catering vehicle(s) close to the serving area and the serving area must be easily accessible by our servers and serving carts. Long distances and obstacles may require additional catering staff which will be billed to the client. Any conditions or obstacles that prohibit the use of our delivery carts may delay your serving start time. Porter Smokehouse BBQ will arrive 45 to 60 minutes prior to the requested start time.

 

If an onsite cook has been requested, we will arrive several hours before the event to prepare the food onsite. Porter Smokehouse BBQ will begin serving at the requested time and will serve for one hour to one and a half hours, depending on the number of attendees. The catering proposal will specify the actual serving time allocated for your event. All left-over food will be left with the client. Porter Smokehouse BBQ is not responsible for the safety and quality of said food after it leaves our supervision and care. Porter Smokehouse BBQ is not responsible for any food being served which is not provided by Porter Smokehouse BBQ as part of the agreed upon contract. All prices on our menu(s) and website are subject to change without notice. All food products are chosen based upon seasonality and availability. Porter Smokehouse BBQ is not responsible for weather changes or price increases due to shortages of power, supply and demand or any unforeseen situations beyond our control.

 

Sales tax is included on all catering quotes and the tax amount is not negotiable. The State of NC requires sales tax to be applied to all orders. If your organization is tax exempt or requesting tax exemption, you must provide Porter Smokehouse BBQ appropriate documentation showing your organization as a tax-exempt entity. A delivery fee will be charged for all delivery services. Clients are responsible for payment of all expenses and reasonable attorney’s fees associated with any action brought forth to recover unpaid contract fees owed to Porter Smokehouse BBQ. Should your event require additional certificates of insurance that our standard liability insurance does not cover, the cost of any additional certificates of insurance will be added to your catering invoice.

 

This terms & conditions fall under the jurisdiction of the state of North Carolina, and is therefore subject to all of North Carolina laws and regulations. By paying your invoice, you are stating you have read, understand and are agreeing to all terms outlined above as well as your final invoice. You also understand this is a legal binding contract and breach may result in legal actions.