Terms & Conditions

Effective Date: May 24, 2026

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These Terms & Conditions (“Terms”) govern all catering services, food sales, deliveries, pickups, online orders, event services, website usage, invoices, proposals, contracts, and transactions involving Porter Smokehouse BBQ (“Company,” “we,” “our,” or “us”).

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By placing an order, paying an invoice, signing a proposal, utilizing our services, consuming our food products, attending a catered event, or using our website, the customer (“Client,” “Customer,” “you,” or “your”) acknowledges that they have read, understand, and agree to these Terms & Conditions.

 

1. PAYMENT POLICIES

 

BARBECUE CATERING MENU ORDERS & DELIVERIES

 

A non-refundable deposit equal to fifty percent (50%) of the total catering invoice is required to secure all Barbecue Catering orders and event dates.

 

No event date, catering service, staffing, food preparation, equipment reservation, or delivery schedule shall be considered confirmed until the required deposit has been received and processed by Porter Smokehouse BBQ.

 

The deposit paid shall be applied toward the final event balance.

 

The remaining balance must be paid in full no later than TEN (10) DAYS PRIOR TO THE EVENT DATE.

 

Failure to pay the remaining balance in full and on time may result in:

• Immediate cancellation of the event

• Termination of catering services

• Forfeiture of all deposits and prior payments

• Cancellation of staffing and food preparation

• Additional collection efforts or legal remedies

 

Final payments must be made via approved payment methods including credit card, debit card, electronic payment, certified funds, or approved corporate check.

 

Corporate checks must be received and cleared no later than TEN (10) DAYS PRIOR TO THE EVENT DATE.

 

Returned checks are subject to a minimum $50.00 returned check fee in addition to any bank fees, collection fees, attorney fees, court costs, or damages permitted by law.

 

All catering quotes and invoices may include:

• Applicable taxes

• Delivery fees

• Staffing fees

• Travel fees

• Equipment fees

• Rental fees

• Service fees

• Supply fees

• Processing fees

• Administrative fees

• Insurance-related fees

• Venue compliance fees

 

Quotes are estimates only and are subject to change based upon availability, guest count, supply costs, venue requirements, labor costs, fuel costs, inflation, product shortages, or unforeseen operational conditions.

 

BARBECUE MENU ORDERS & DELIVERIES

 

All Barbecue Menu Menu orders and deliveries must be paid in full at the time the order is placed.

 

No food preparation, delivery scheduling, or pickup scheduling will occur without payment in full.

 

Prices, taxes, fees, surcharges, and availability are subject to change without notice.

 

2. ORDER CHANGES

 

BARBECUE CATERING MENU ORDERS & DELIVERIES

 

All order changes must be completed no later than TEN (10) DAYS PRIOR TO THE EVENT DATE.

 

Order changes are not valid unless confirmed directly with authorized Porter Smokehouse BBQ management or catering staff.

Emails, text messages, social media messages, voicemails, or messages left with third parties shall not constitute valid notice of changes unless expressly confirmed by Porter Smokehouse BBQ in writing.

 

All catering orders are prepared specifically for each client and event. Due to food purchasing, staffing, scheduling, and preparation commitments, customers remain financially responsible for the full contracted amount.

 

No refunds shall be provided for late changes, unconfirmed changes, guest no-shows, reductions in attendance, or unused food.

 

BARBECUE MENU ORDERS & DELIVERIES

 

Changes to Barbecue Menu orders must be completed no later than TEN (10) DAYS PRIOR TO THE DELIVERY OR PICKUP DATE.

 

All changes must be confirmed directly by Porter Smokehouse BBQ management.

 

Once food preparation, purchasing, smoking, cooking, or staffing has begun, no reductions, cancellations, or refunds shall be permitted.

 

3. CANCELLATIONS

 

BARBECUE CATERING MENU ORDERS & DELIVERIES

 

All cancellations must be communicated directly to Porter Smokehouse BBQ management no later than TEN (10) DAYS PRIOR TO THE EVENT DATE.

 

Cancellation requests submitted through email, voicemail, text message, social media, or third-party communications shall not be considered valid unless confirmed by Porter Smokehouse BBQ in writing.

 

All deposits are NON-REFUNDABLE.

 

If cancellation occurs after food ordering, staffing, scheduling, equipment reservation, smoker preparation, or event preparation has begun, the Client shall remain responsible for the full contract amount.

 

No refunds shall be issued for:

• Event postponements

• Guest count reductions

• Venue changes

• Weather concerns

• Customer dissatisfaction based upon subjective taste preferences

• Unused food

• Delayed service caused by customer or venue issues

 

BARBECUE MENU ORDERS & DELIVERIES

 

All cancellations for Barbecue Menu orders must be completed TEN (10) DAYS PRIOR TO THE DELIVERY OR PICKUP DATE.

 

Once food purchasing, preparation, smoking, cooking, or staffing has begun, all sales are final.

 

No refunds shall be issued for prepared food products.

 

4. FEES

 

A Supply Fee of 3% may be applied to help offset operational costs including but not limited to:

• Aluminum pans

• Foil

• Plastic containers

• Gloves

• Cleaning supplies

• Cooking wood

• Fuel

• Disposable products

• Packaging materials

• Serving supplies

 

A Merchant Service Processing Fee of 3% may also be applied to offset payment processing costs charged by third-party financial institutions and payment processors.

 

Porter Smokehouse BBQ does not profit from merchant processing fees.

 

Additional fees may apply for:

• Extended service times

• Additional staffing

• Difficult venue access

• Long walking distances

• Stair access

• Remote locations

• Parking fees

• Toll roads

• Generator usage

• After-hours service

• Holiday events

• Security requirements

• Venue compliance requirements

 

5. GRATUITIES

 

Gratuities are discretionary and not automatically included unless otherwise stated in the final invoice or catering agreement.

 

Clients may voluntarily add gratuity for catering staff, servers, pitmasters, delivery personnel, and event staff.

 

6. FINAL HEADCOUNT REQUIREMENTS

 

Final headcounts for Barbecue Catering services must be submitted no later than TEN (10) DAYS PRIOR TO THE EVENT DATE.

 

Porter Smokehouse BBQ will make reasonable efforts to accommodate increases in guest counts but cannot guarantee availability of additional food, staffing, or equipment.

 

Reductions in headcount are not permitted after the initial order has been confirmed.

 

Clients are responsible for ensuring accurate guest counts including vendors, entertainers, coordinators, photographers, DJs, security staff, venue personnel, and other attendees expected to consume food.

Porter Smokehouse BBQ shall not be liable for food shortages resulting from underestimated attendance.

 

7. FOOD ALLERGY / SPECIAL DIET DISCLAIMER

 

Menu items may contain or come into contact with common allergens including but not limited to:

• Milk/Dairy

• Eggs

• Soy

• Wheat/Gluten

• Peanuts

• Tree Nuts

• Fish

• Shellfish

• Sesame

• MSG

• Mustard

• Celery

• Corn

• Spices and seasoning blends

 

Our kitchen, smokers, prep areas, grills, fryers, utensils, cutting boards, and food handling procedures involve shared equipment and open cooking environments.

 

Porter Smokehouse BBQ cannot guarantee complete allergen separation or elimination of cross-contact.

 

Our staff, chefs, cooks, and pitmasters are not medical professionals or allergy specialists.

 

Customers and guests with food allergies, dietary restrictions, religious dietary requirements, sensitivities, or medical conditions consume our products at their own risk.

 

Porter Smokehouse BBQ shall not be liable for allergic reactions, cross-contact exposure, ingredient substitutions, food sensitivities, medical complications, illness, injury, or death resulting from food consumption.

 

8. FOOD SAFETY DISCLAIMER

 

Consuming raw or undercooked meats, poultry, seafood, shellfish, eggs, smoked foods, or other products may increase the risk of foodborne illness.

 

Food quality, texture, tenderness, moisture, smoke flavor, appearance, seasoning intensity, color, and presentation may vary naturally due to cooking methods, smoking processes, meat characteristics, environmental conditions, and ingredient availability.

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Once food leaves the possession, supervision, or service control of Porter Smokehouse BBQ, the Client assumes all responsibility for:

• Food storage

• Refrigeration

• Temperature maintenance

• Reheating

• Timely consumption

• Sanitation

• Food handling

• Prevention of contamination

• Serving conditions

 

Porter Smokehouse BBQ shall not be responsible for:

• Spoilage

• Improper storage

• Improper reheating

• Delayed consumption

• Contamination by third parties

• Foodborne illness after transfer of possession

• Customer mishandling

• Venue-related sanitation issues

 

9. COOKING PROCESS DISCLOSURE

 

During food preparation and cooking processes, Porter Smokehouse BBQ may utilize:

• Lard (pig fat)

• Beef tallow

• Butter

• Turkey broth

• Chicken broth

• Beef broth

• Cooking oils

• Marinades

• Rubs

• Spice blends

• Sauces

• Seasonings

 

Pork, beef, chicken, turkey, seafood, shellfish, vegetables, and other menu items may be cooked in shared smokers, grills, fryers, prep areas, and cooking equipment.

Pecan wood and other nut-producing woods may be used during smoking processes.

Ingredient suppliers and product formulations may change without notice.

 

10. BONE-IN PRODUCT WARNING

 

Certain menu items may contain bones, bone fragments, cartilage, shells, pits, skewers, toothpicks, or other natural food hazards.

 

This includes but is not limited to:

• Angus Beef Dino Ribs

• Pork Spare Ribs

• Rib sandwiches

• Chicken products

• Seafood products

• Smoked meats

 

Customers must use caution while consuming these products.

 

Porter Smokehouse BBQ shall not be liable for:

• Choking incidents

• Dental injuries

• Broken teeth

• Oral injuries

• Swallowing injuries

• Injuries resulting from natural food hazards

 

Parents and guardians are responsible for supervising minors consuming bone-in products.

 

11. FIELD SERVICE AREAS / STAFF ACCESS

 

Porter Smokehouse BBQ may utilize catering vehicles, kitchen prep areas, prep tents, food prep tables, storage areas, smokers, and designated staging areas during events.

 

These areas are restricted to authorized Porter Smokehouse BBQ personnel only.

 

Clients and guests shall not enter, access, interfere with, inspect, or utilize catering vehicles, cooking areas, storage areas, smokers, prep tents, or restricted service areas.

 

Porter Smokehouse BBQ reserves the right to remove individuals interfering with operations or creating unsafe conditions.

 

12. BREAKAGE / LOSS / PROPERTY DAMAGE

 

Clients assume full responsibility for any damage, theft, misuse, or loss involving equipment provided by Porter Smokehouse BBQ including but not limited to:

• Tents

• Tables

• Linens

• Décor

• Lighting

• Chafing dishes

• Serving utensils

• Knives

• Containers

• Warming equipment

• Beverage dispensers

• Chairs

• Glassware

• Flatware

 

Replacement costs, repair costs, cleaning costs, and administrative fees may be charged to the Client.

 

Porter Smokehouse BBQ is not responsible for damage caused by guests, vendors, venue staff, weather, customer negligence, or third parties.

 

13. DELIVERY TERMS

 

Delivery times are estimates only and are not guaranteed.

 

Porter Smokehouse BBQ shall not be liable for delays caused by:

• Traffic

• Weather

• Road closures

• Construction

• Accidents

• Vehicle breakdowns

• Venue restrictions

• Security delays

• Law enforcement activity

• Third-party delivery providers

• Customer unavailability

• Incorrect addresses

• Unforeseen operational conditions

 

Risk of loss transfers to the Client upon delivery, pickup, or designated drop-off.

 

Clients are responsible for ensuring safe, legal, and accessible delivery conditions.

 

Additional staffing or fees may apply for difficult venue access, stairs, elevators, remote locations, long walking distances, or restricted loading access.

 

14. EVENT SERVICE TERMS

 

If onsite cooking or full-service catering is requested, Porter Smokehouse BBQ may arrive several hours before the event to prepare food and set up equipment.

 

Service times are estimates and may vary depending on guest count, venue conditions, weather, staffing, or operational factors.

 

All leftover food shall become the responsibility of the Client once service concludes.

 

Porter Smokehouse BBQ is not responsible for the quality, safety, storage, handling, or consumption of leftover food after service ends.

 

Porter Smokehouse BBQ is not responsible for food or beverages supplied by the Client, venue, guests, or third parties.

 

15. FORCE MAJEURE

 

Porter Smokehouse BBQ shall not be liable for delays, interruptions, cancellations, damages, or inability to perform caused by events beyond reasonable control including but not limited to:

• Severe weather

• Natural disasters

• Floods

• Fires

• Pandemics

• Epidemics

• Supply shortages

• Labor shortages

• Utility outages

• Vehicle failures

• Equipment failures

• Government restrictions

• Civil disturbances

• Emergencies

• Terrorism

• Internet outages

• Third-party vendor failures

• Acts of God

 

16. THIRD-PARTY SERVICES DISCLAIMER

 

Porter Smokehouse BBQ may utilize third-party providers for:

• Payment processing

• Website hosting

• Online ordering

• Delivery services

• Event rentals

• Technology services

 

Porter Smokehouse BBQ is not responsible for errors, outages, delays, security breaches, failures, negligence, or damages caused by third-party providers.

 

17. PRODUCT APPEARANCE DISCLAIMER

 

Menu photos, advertisements, social media posts, website images, and promotional materials are for illustrative purposes only.

 

Actual products may vary in:

• Appearance

• Portion size

• Garnish

• Packaging

• Color

• Smoke ring

• Texture

• Presentation

• Bread products

• Sauce amounts

 

Natural food variation is expected.

 

18. CUSTOMER / GUEST CONDUCT

 

Clients and guests shall behave respectfully toward Porter Smokehouse BBQ staff.

 

Threatening, abusive, intoxicated, violent, discriminatory, unsafe, disruptive, or illegal behavior may result in:

• Refusal of service

• Immediate termination of services

• Removal from event areas

• Involvement of law enforcement

• Additional charges

 

No refunds shall be issued if services are interrupted or terminated due to unsafe conduct.

 

19. CHARGEBACKS / COLLECTIONS

 

Customers agree not to initiate improper or fraudulent chargebacks for valid services or products rendered.

 

Clients shall be responsible for all collection costs including attorney fees, court costs, administrative expenses, collection agency fees, and interest associated with unpaid balances or improper payment disputes.

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20. LIMITATION OF LIABILITY

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To the fullest extent permitted by law, Porter Smokehouse BBQ, its owners, employees, contractors, agents, affiliates, vendors, and representatives shall not be liable for any:

• Direct damages

• Indirect damages

• Consequential damages

• Punitive damages

• Incidental damages

• Emotional distress claims

• Medical expenses

• Allergic reactions

• Choking incidents

• Dental injuries

• Foodborne illness

• Delivery delays

• Event interruptions

• Property damage

• Personal injury

• Loss of profits

• Business interruption

• Reputational harm

• Technology failures

• Third-party conduct

 

Total liability, if any, shall not exceed the total amount paid by the Client for the specific order or service giving rise to the claim.

 

21. INDEMNIFICATION

 

Clients agree to indemnify, defend, and hold harmless Porter Smokehouse BBQ, its owners, employees, contractors, affiliates, agents, and representatives from any claims, liabilities, damages, lawsuits, losses, attorney fees, costs, or expenses arising from:

• Guest conduct

• Venue conditions

• Allergic reactions

• Improper food handling

• Alcohol-related incidents

• Customer negligence

• Third-party vendor conduct

• Violations of law

• Property damage

• Injuries involving guests

• Breach of these Terms

 

22. SOCIAL MEDIA / PHOTOGRAPHY RELEASE

 

Porter Smokehouse BBQ reserves the right to photograph, video record, and utilize images of food displays, catering setups, serving stations, events, and related activities for marketing, advertising, website, portfolio, and social media purposes unless otherwise agreed to in writing prior to the event.

 

23. WEBSITE & ONLINE ORDERING TERMS

 

Porter Smokehouse BBQ is not responsible for:

• Website outages

• Online ordering failures

• Technology malfunctions

• Internet interruptions

• Duplicate submissions

• Customer data entry errors

• Mobile device issues

• Browser compatibility problems

• Payment gateway failures

Customers are responsible for verifying all order details before submission.

 

24. GOVERNING LAW

 

These Terms & Conditions shall be governed by the laws of the State of North Carolina.

Any disputes shall be resolved exclusively in the appropriate courts located within North Carolina.

Clients consent to jurisdiction and venue within North Carolina.

 

25. SEVERABILITY

 

If any provision of these Terms & Conditions is deemed invalid or unenforceable, all remaining provisions shall remain fully enforceable.

 

26. ENTIRE AGREEMENT

 

These Terms & Conditions, together with any invoice, proposal, contract, quote, email confirmation, or signed agreement issued by Porter Smokehouse BBQ, constitute the complete agreement between the parties.

 

No verbal statements or prior discussions shall modify these Terms unless agreed to in writing by Porter Smokehouse BBQ.

 

27. ACCEPTANCE OF TERMS

 

By placing an order, paying an invoice, utilizing catering services, attending an event, consuming products, or using the Porter Smokehouse BBQ website, the Client acknowledges that they have read, understand, and agree to these Terms & Conditions.

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28. CONTACT INFORMATION

 

If you have questions regarding these Terms & Conditions or believe Porter Smokehouse BBQ has not complied with these Terms & Conditions, please contact:

 

Porter Smokehouse BBQ
476 Shotwell Road

Suite 102-276
Clayton, NC 27520

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Website: Porter Smokehouse BBQ

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Email: Cater@PorterSmokehousebBBQ.com