Privacy Policy
Effective Date: May 24, 2026
Porter Smokehouse BBQ (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide while using our website, placing orders, requesting catering services, communicating with us, or interacting with our business online or in person.
This Privacy Policy governs data collection, usage, storage, disclosures, and website practices associated with Porter Smokehouse BBQ and related services.
By using our website, submitting information, placing orders, requesting catering services, signing contracts, or interacting with Porter Smokehouse BBQ, you consent to the practices described in this Privacy Policy.
1. INFORMATION WE COLLECT
Porter Smokehouse BBQ may collect personal information and non-personal information including, but not limited to:
Personal Information
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Full name
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Email address
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Telephone number
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Billing address
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Delivery address
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Mailing address
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Company or organization name
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Payment-related information
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Event details
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Catering information
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Communication history
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Special requests or dietary information voluntarily provided by customers
Non-Personal Information
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IP address
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Browser type
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Device information
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Website usage data
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Referral sources
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Pages visited
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Session duration
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Clickstream data
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Geolocation information
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Cookies and analytics data
Information may be collected when you:
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Visit our website
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Submit a contact form
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Request a quote
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Place an order
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Purchase catering services
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Subscribe to emails or promotions
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Participate in surveys or promotions
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Communicate with us by phone, email, social media, or text message
2. HOW WE USE YOUR INFORMATION
Porter Smokehouse BBQ may use collected information for lawful business purposes including:
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Processing orders and payments
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Providing catering and food services
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Scheduling deliveries and pickups
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Communicating regarding orders or events
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Responding to inquiries
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Improving customer service
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Operating and maintaining our website
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Sending updates, promotions, surveys, or marketing communications
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Conducting analytics and business research
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Preventing fraud or unauthorized activity
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Enforcing our Terms & Conditions
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Complying with legal obligations
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Protecting our legal rights and property
We may contact customers via:
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Email
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Telephone
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SMS/Text Messaging
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Social media
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Postal mail
Customers may opt out of marketing communications at any time.
3. SHARING OF INFORMATION
Porter Smokehouse BBQ does not sell customer personal information to third parties.
However, we may share information with trusted third-party service providers and vendors necessary to operate our business, including:
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Website hosting providers
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Payment processors
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Delivery providers
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Catering support services
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Technology providers
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Analytics providers
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Email marketing providers
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Customer support platforms
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Legal, accounting, or insurance professionals
These third parties are permitted to use customer information only to perform services on our behalf and are expected to maintain appropriate confidentiality and security measures.
We may also disclose information:
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When required by law
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To comply with subpoenas, court orders, or legal process
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To protect the safety of customers, staff, or the public
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To prevent fraud or illegal activity
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To enforce our agreements or policies
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In connection with a business sale, merger, transfer, or acquisition
4. PAYMENT PROCESSING
Payments may be processed through third-party payment providers including Wix, HoneyCart, credit card processors, banks, or other financial institutions.
Porter Smokehouse BBQ does not directly store complete payment card numbers on our servers.
All payment transactions are subject to the privacy and security policies of the applicable payment processor.
View:
5. COOKIES, ANALYTICS & TRACKING TECHNOLOGIES
Our website and third-party providers may utilize:
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Cookies
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Pixels
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Analytics tools
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Tracking technologies
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Session monitoring tools
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Advertising technologies
These technologies help:
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Improve website functionality
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Analyze traffic and visitor behavior
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Customize user experiences
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Measure marketing performance
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Improve security and fraud prevention
Users may disable cookies through browser settings; however, portions of the website may not function properly if cookies are disabled.
6. THIRD-PARTY WEBSITES & LINKS
Our website may contain links to third-party websites, platforms, social media pages, ordering systems, or external services.
Porter Smokehouse BBQ is not responsible for:
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Privacy practices
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Security practices
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Content
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Data collection
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Policies
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Actions
of third-party websites or services.
Customers should review the privacy policies of any external websites they access.
7. DATA SECURITY
Porter Smokehouse BBQ utilizes commercially reasonable administrative, technical, and physical safeguards designed to protect customer information from unauthorized access, disclosure, misuse, alteration, or destruction.
However, no website, internet transmission, email communication, wireless network, or electronic storage system can be guaranteed completely secure.
Customers transmit information at their own risk.
Porter Smokehouse BBQ disclaims liability for unauthorized access, hacking, cyberattacks, data breaches, technology failures, or other security incidents beyond our reasonable control.
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8. DATA RETENTION
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We may retain customer information for as long as reasonably necessary to:
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Provide services
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Maintain business records
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Process transactions
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Resolve disputes
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Enforce agreements
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Comply with legal, tax, insurance, or regulatory obligations
9. CHILDREN’S PRIVACY
Our website and services are not directed toward children under the age of 13.
We do not knowingly collect personal information from children under 13 without parental consent.
If we become aware that personal information from a child under 13 has been collected improperly, we will make reasonable efforts to delete such information.
10. MARKETING COMMUNICATIONS
Customers may receive promotional emails, newsletters, text messages, or marketing communications from Porter Smokehouse BBQ.
Customers may unsubscribe or opt out at any time by:
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Clicking unsubscribe links
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Replying STOP to text messages
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Contacting us directly
Operational or transactional communications related to active orders or services may still be sent.
11. SMS / TEXT MESSAGE COMMUNICATIONS
By voluntarily providing a mobile phone number, customers consent to receive text messages regarding:
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Orders
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Deliveries
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Catering services
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Scheduling
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Customer service
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Promotions or updates
Message and data rates may apply depending on the customer’s mobile carrier plan.
Consent to receive SMS messages is not a condition of purchase.
12. SOCIAL MEDIA & USER CONTENT
Any comments, photos, reviews, testimonials, tags, messages, or content voluntarily shared with Porter Smokehouse BBQ through social media platforms, reviews, contests, or public forums may be publicly visible.
Porter Smokehouse BBQ may repost, share, or utilize publicly shared content for marketing or promotional purposes unless otherwise prohibited by law.
13. LIMITATION OF LIABILITY
To the fullest extent permitted by law, Porter Smokehouse BBQ shall not be liable for any direct, indirect, incidental, consequential, punitive, or special damages arising from:
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Website usage
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Technology failures
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Data breaches
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Unauthorized access
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Third-party services
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Payment processor issues
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Internet interruptions
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Security incidents
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Loss of data
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Delayed communications
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Customer misuse of services
Use of our website and services is at the customer’s own risk.
14. YOUR RIGHTS
Depending on applicable law, customers may have rights to:
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Request access to personal information
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Request correction of inaccurate information
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Request deletion of information
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Opt out of marketing communications
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Limit certain data uses
Porter Smokehouse BBQ reserves the right to verify identity before processing requests.
Certain information may be retained where required for legal, tax, operational, fraud prevention, or contractual purposes.
15. CHANGES TO THIS PRIVACY POLICY
Porter Smokehouse BBQ reserves the right to update, modify, or revise this Privacy Policy at any time without prior notice.
Updated versions will be posted on our website with a revised effective date.
Continued use of our website or services constitutes acceptance of any revised Privacy Policy.
16. GOVERNING LAW
This Privacy Policy shall be governed by the laws of the State of North Carolina.
Any disputes relating to this Privacy Policy or website usage shall be resolved exclusively in the appropriate courts located within North Carolina.
17. CONTACT INFORMATION
If you have questions regarding this Privacy Policy or believe Porter Smokehouse BBQ has not complied with this policy, please contact:
Porter Smokehouse BBQ
476 Shotwell Road
Suite 102-276
Clayton, NC 27520
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Website: Porter Smokehouse BBQ
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